Terms and conditions:

 

PAYMENT METHODS:

My preferred payment methods are electronic bank transfer(direct Debit), Cash or Paypal.

 

DEPOSIT, CANCELLATION AND REFUND POLICY:

 For all orders a $50 or more deposit is required upon ordering, or at the very least by a week before the due date of the cake pickup. If the deposit isn't received within 4 days before the cake is due, the booking will be cancelled.

In the event of cancellation:

• If a cancellation is received more than 2 weeks prior to the agreed due date, the aforementioned deposit will be refunded less $10 administrative fee.

• If a cancellation is received less than 4 days prior to the agreed due date, the aforementioned deposit is forfeited.

DELIVERY:

Delivery will be an additional fee based on location.

 

DESIGN AND FLAVOUR CHANGES:

All design and cake flavours must be confirmed 1 week before the event.

 

ADMINISTRATION FEES:

Excessive emailing, phone calls or extra requests for in person consults, tastings and design sketches may result in an additional administration fee.

 

FLAVOURS:

I make my cakes to order.  Some of the cake flavours are listed.

 

NON-GUARANTEE:

Once picked up the cake becomes the responsibility of clients and I cannot be held responsible for any destruction of the cake or products once they are in your care.

 

PHOTO USAGE:

Cakes By Alicia  reserve the right to use any photos I take of your cake for any media related activities such as  facebook or advertising.

 

ALLERGIES:

Cakes By Alicia will not be held responsible for any nut allergies. All cakes COULD contain traces of nut. It is the responsibility of clients to inform their guests that traces of nuts COULD be present in the cake.

 

YOUR CONSENT:

By placing an order, you agree to the terms and conditions.

 

 

Occasionally, incidents may occur that are out of my control (e.g. accidents, humidity and external people handling the cakes). Please be assured I will do everything I can to correct any damage that may have been done to the cake which may be through minor changes to the design (e.g. adding ribbon, flowers, replacing tiers with a dummy tier or moving some decorations around.